Freight Policy:

1. Products marked with an * qualify for free shipping only when paired with at least 1 more fixture. Styles can be mixed.
2. All Chandelier Accessories including sconce and chandelier shades have a minimum of 6 to qualify for free shipping.
3. All Table Lamps have a minimum of 2 to qualify for free shipping. Styles can be mixed.
4. All Floor Lamps have a minimum of 4 to qualify for free shipping. Styles can be mixed.
5. All lamp finials have a minimum of 10 to qualify for free shipping unless paired with table lamps or other merchandise. Styles can be mixed.
6. Torchiere Onyx shades have a minimum of 4 to qualify for free shipping.
7. Lamp Shades have a minimum of 3 to qualify for free shipping unless paired with lamp bases. Styles can be mixed any style, 3 small square any style, etc. but size must remain the same. Example: 3 large round.
8. All Knobs and Pulls have a minimum of 10 to qualify for free shipping unless paired with other merchandise. Styles can be mixed.
9. All curtain rods have a minimum of 4 rods to qualify for free shipping.
10. All Curtain rod accessories and crosses have a minimum of 4 to qualify for free shipping. Styles can be mixed.
11. Drop ship orders to residential addresses will incur a $7/box or $100/skid surcharge.

Shipping notes:

While not all orders will qualify for our free shipping program, please know that we have your best interest at heart. We promise to always work hard to save you as much shipping as possible by pairing pieces together. We will pass along these savings to you whenever possible.

Returns:
There will be a 30% re-stocking fee for returned items.
Receiving:

Upon receiving an order, the client must inspect the merchandise before signing any release forms from the carrier. If damages are found, the client must refuse the order and make the appropriate citations on the forms. Receiver has 3 days to report and claim damaged merchandise. Please inspect immediately. Do not throw away packaging on damaged items. This is needed for claims. Without the original packaging we cannot accept damage claims.

Finishes:

All Finishes are shipped as shown in Catalog/Website. All finish changes to category Tier 1 will incur a 10% upcharge; All finish changes to category Tier II will incur a 30% upcharge.

Back Orders:

Due to the handmade nature of our product, back orders are a reality of our business. Orders will ship as available unless otherwise requested. Allow up to 8 weeks for back ordered items. Please call for availability and ETA.

Hardware:

All Santangelo Ceiling Fixtures are supplied with 2′ of hand forged “S” chain OR 3′ of loop chain depending on how the fixture is shown in our catalog. All fixtures are wired with 5′ of wire standard unless requested otherwise. Fixtures are provided with appropriate ceiling canopy and universal brackets. All fixtures are U.L. listed. Extra chain is available at extra cost. See page 1 for pricing.

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